Frequently Asked Questions

It’s worth noting that we have two systems for subscriptions running side by side. We have this site, which can take recurring payments and allows you to login and manage your details yourself (or we can help out if you prefer!). We also have sets of months available as non-recurring payments on our main website Bookishly.co.uk as well as notonthehighstreet.com. Customers buying or receiving subscriptions from those sites will have a welcome pack and signup code and don’t need to use this site at all. There’s more info about all that here: www.bookishly.co.uk/pages/subscription-faq

Sorry it’s a bit confusing, but it allows us to reach as many book lovers as possible by having lots of different options!

What are the Bookishly Book Clubs?

The Bookishly Book Clubs are a set of subscriptions containing classic or vintage books, and coffee or tea. For further information here’s the product options: www.teaandbookclub.com/subscribe

How much does a Bookishly subscription cost?

Our subscriptions range from £10-£13 per month, you can purchase either a month to month subscription or pre-pay for a set number of months up to 12 months. For further information please visit: www.teaandbookclub.com/subscribe

How much is shipping?

If you’re in the UK then shipping is free! If you’re outside the UK then we have a low flat shipping rate of £3 per month. Example: a 3 month coffee + vintage book subscription would be £30 + £9 shipping. Due to some recent issue with failed payments we are currently not able to ship to France via this site. Please get in touch if you need parcels sent to France and we will help!

How do I change my address?

enter your login details
under 'Shipping Address' click 'EDIT' you can now amend/update the shipping address

You have between the 21st of the current month and the 8th of the next month to make any changes you need. Outside of these dates it's important to note that we may not be able to change shipping address for your current parcel, depending on where in the subs schedule your parcel is (see our Sub Schedule below). Please drop us an email to subs@bookish.ly with your name, OLD delivery details, NEW delivery details and subscription number/unique code and we'll take a look for you.

Where is my parcel?

If you’ve had your shipping confirmation email then it’s on the way!

In the UK it should take about 2-3 days with the Royal Mail. The parcel fits through most letter boxes but not all of them, so it might be at the sorting office. They should leave a card for you but sometimes they don’t.
International parcels will take a little longer - perhaps 7-14 days. If there are customs issues then it can be a little longer, in some cases mail to Australia can take up to 5 weeks. Your package will be with your local postal service. It’s not a tracked service but we find it to be very reliable.

If you think your parcel is taking too long, drop us an email to subs@bookish.ly with your name, delivery details and subscription number/unique code and we will look into it for you.

Our subscription schedule

Your first parcel will be posted out within 2-3 working days of you placing the order. Renewals occur on the 8th of the month and parcels ship according to this schedule:

containing TEA ship on the 14th of the month
containing COFFEE ship on the 20th of the month

If you have signed up for the first time during the 10 days prior to the next renewal on the 8th of the month, then you won’t be charged again until the month after. If you have chosen a recurring pre-pay schedule, then you will be charged for the chosen number of months, and then the same number of months will be charged again at the end of the period. For example if you bought 6 months in January, you will be charged for another 6 months on the 8th of July. You can set these pre-pay bundles to not recur if you prefer.

Examples

I signed up for the Classic of the Month Club (tea) on the 30th of September. You will be charged for your first parcel immediately and it will be posted within a few days, that’s your October parcel. You will be charged again on the 8th of November and the second parcel will be posted on the 14th of November.I signed up for the Coffee and Vintage Book Club on the 15th of July. You will be charged for your first parcel immediately and it will be posted within a few days, and you will next be charged on the 8th of August. Your second parcel will then ship on the 20th of August.

How do I cancel?

enter your login details
under your name top right choose 'MY ACCOUNT'
under 'Your Subscription(s)' on left click 'EDIT' then at the bottom click 'cancel subscription'

Your subscription is cancelled from the next renewal, so if you have a recurring subscription you might still have a parcel on the way depending whereabouts in the schedule you are (see above). If you have a pre-paid subscription and you wish to cancel, please drop us an email to subs@bookish.ly with your name, delivery details and subscription number/unique code and we'll take it from there.

Returns

We're sure that you will love your parcel. However if you need to make a return, please get in touch within 14 days of receipt of your parcel, drop an email to subs@bookish.ly with your name, delivery details and subscription number/unique code and we'll take it from there.

Can I review your box for my blog?

We like working with bloggers and instagrammers but we get lots of requests so we're kinda picky now! We have a form for bloggers over on our sister site here: www.bookishly.co.uk/pages/blogger-request-form

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